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Who helps you in Massachusetts
These are the free, unbiased offices in Massachusetts whose actual job is to help families like yours. No product to sell, no charge. You do not have to figure this out alone — and you should never pay someone just to “get you approved.” Start with any one of them.
In a hurry? If a hospital is about to discharge your person, ask the hospital's discharge planner or social worker first — that is their job. Then call the Massachusetts offices below to line up what comes next.
Your Massachusetts offices
Contacts gathered 2026-07-07. Phone numbers rarely change, but if one has moved, the source link beside it goes to the official page with the current number.
Prefer to look them up yourself?
These are the official national directories — the same doors, straight from the source. Enter your ZIP and they route you to the Massachusetts office:
- Eldercare Locator — find any Area Agency on Aging (or call 1-800-677-1116)
- SHIP national directory — free Medicare counseling in every state
- Long-Term Care Ombudsman locator — the resident's advocate for nursing homes & assisted living
What to ask when you call
- What services can help us right now, and is there a waitlist?
- Does my parent qualify for Massachusetts Medicaid long-term care, and how do we apply?
- What does Medicare cover here, and what will it not cover?
- Who can review a facility's record with me before we choose?
You now know more than most people who walk into that office. That is the whole point.