LodestoneEldercare Guide — point toward true help

Where to startWho helps me locallyMaryland

Who helps you in Maryland

These are the free, unbiased offices in Maryland whose actual job is to help families like yours. No product to sell, no charge. You do not have to figure this out alone — and you should never pay someone just to “get you approved.” Start with any one of them.

In a hurry? If a hospital is about to discharge your person, ask the hospital's discharge planner or social worker first — that is their job. Then call the Maryland offices below to line up what comes next.

Your Maryland offices

1-844-627-5465
Maryland Access Point (MAP)
1-844-MAP-LINK. Maryland's statewide front door for services and supports for older adults; also reachable by dialing 211.
look up →
Maryland SHIP — State Health Insurance Assistance Program
Maryland has no single statewide SHIP number — its 19 county SHIP offices each have a local line. Call Maryland Access Point (1-844-627-5465) or the Department of Aging (1-800-243-3425) to be connected to your county's counselor.
410-767-2161
Maryland Long-Term Care Ombudsman Program
The State Ombudsman office; local ombudsmen also serve through the county Area Agencies on Aging.
1-800-677-1116
Eldercare Locator (finds your local Area Agency on Aging)
The federal front door, run by the Administration for Community Living. Enter a ZIP and it routes you to the Area Agency on Aging for your area — works in every state.

Contacts gathered 2026-07-07. Phone numbers rarely change, but if one has moved, the source link beside it goes to the official page with the current number.

Prefer to look them up yourself?

These are the official national directories — the same doors, straight from the source. Enter your ZIP and they route you to the Maryland office:

What to ask when you call

  • What services can help us right now, and is there a waitlist?
  • Does my parent qualify for Maryland Medicaid long-term care, and how do we apply?
  • What does Medicare cover here, and what will it not cover?
  • Who can review a facility's record with me before we choose?

You now know more than most people who walk into that office. That is the whole point.

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