LodestoneEldercare Guide — point toward true help

Where to startWho helps me locallyArizona

Who helps you in Arizona

These are the free, unbiased offices in Arizona whose actual job is to help families like yours. No product to sell, no charge. You do not have to figure this out alone — and you should never pay someone just to “get you approved.” Start with any one of them.

In a hurry? If a hospital is about to discharge your person, ask the hospital's discharge planner or social worker first — that is their job. Then call the Arizona offices below to line up what comes next.

Your Arizona offices

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Arizona Area Agencies on Aging — find your region
Arizona has no single statewide helpline — services run through regional Area Agencies on Aging. Use the DES Area Agency on Aging locations page, or the national Eldercare Locator at 1-800-677-1116.
1-800-432-4040
Arizona SHIP — State Health Insurance Assistance Program
Free, unbiased Medicare counseling (Arizona SHIP/SMP hotline).
1-602-542-6454
Arizona Long-Term Care Ombudsman Program
The State Ombudsman office (dial extension 9); local ombudsmen serve each region through the Area Agencies on Aging.
1-800-677-1116
Eldercare Locator (finds your local Area Agency on Aging)
The federal front door, run by the Administration for Community Living. Enter a ZIP and it routes you to the Area Agency on Aging for your area — works in every state.

Contacts gathered 2026-07-07. Phone numbers rarely change, but if one has moved, the source link beside it goes to the official page with the current number.

Prefer to look them up yourself?

These are the official national directories — the same doors, straight from the source. Enter your ZIP and they route you to the Arizona office:

What to ask when you call

  • What services can help us right now, and is there a waitlist?
  • Does my parent qualify for Arizona Medicaid long-term care, and how do we apply?
  • What does Medicare cover here, and what will it not cover?
  • Who can review a facility's record with me before we choose?

You now know more than most people who walk into that office. That is the whole point.

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